Nigeria’s Commercial Banks Customer Care Phone Numbers and Emails for Complaints
Discover the authentic customer service contact information for Zenith, GTB, and 22 additional commercial banks. Reach out via phone or email to lodge complaints.
The central bank of Nigeria’s effort to warrant that more Nigerians utilize electronic channels to conduct transactions has resulted in the rise of complaints from customers
- The fraudsters have taken advantage of this to create fake customer support accounts via social media platforms to defraud innocent Nigerians
- We have provided a complete list of commercial bank contact information, including Zenith and GTB, in the event that you need to lodge a complaint.
In accordance with the Central Bank of Nigeria (CBN), the country has 24 licensed commercial banks within the nation.
Along with other financial institutions, they are responsible for managing more than 200 million accounts. This is more than the number of people in many African nations.
But it is true that the rise of bank accounts poses the bank with a major challenge, in particular in the transition to electronic banking.
In a study of the e-payments data provided from the Nigerian Interbank Settlement System (the NIBSS) The volume of transactions made via e-payments in the month of February in 2023 stood at 183.69 million, which was up from 108.13 million in January.
The improvement in transactions via electronic means is also correlated with a rise in customer complaints.
In the past, we reported that 5.7 million clients of 10 Nigerian banks lodged complaints between January 1 and December 30, 2021. which is a huge boost from 2.69 million complaints we received during the same timeframe in the year 2020.
The numbers are anticipated to continue to rise by 2022 and even after, since more Nigerians utilize electronic payments.
A listing of customer service phone numbers and email addresses, along with the handles of social media for banks.
For those dissatisfied with their bank and those who are unhappy with their bank, here are the phone and email addresses of customer support at the bank.
Bank customer service email addresses, phone numbers, and handles for social media.
For those who are unhappy with their bank Here are the contact telephone and email addresses to contact banks’ customer service.
| Banks | Phone number | email address |
| Access Bank | +234 1- 2712005-7, +234 1-2802500, 07003000000, 01-2273000, 01-2273007 | contactcenter@accessbankplc.com |
| Citibank | +234 1 463 8400 or + 234 1 2798400 | head.customercare@citi.com. |
| Ecobank Nigeria Plc | 0700 500 0000 | Contactcentre@ecobank.com |
| Fidelity Bank | 0700 3433 5489 | true.serve@fidelitybank.ng |
| First Bank Nigeria Limited | 234 708 062 5000, +234 1 448 5500 | firstcontact@firstbanknigeria.com |
| FCMB | 0700 329 0000 or 01-279 8800 | customerservice@fcmb.com |
| Globusbank | +234 1 2259000 | contactcenter@globusbank.com. |
| GTB | +234 1 4480000 or 0700 48266328 or +234 802900 2900 or +234 803900 390 or +234 904 000 2900 or +234 1 2715227 | gtassistant@gtbank.com. |
| Heritage Bank | +234-1-2369000 or +234-1-6309000; | complaints@hbng.com; info@hbng.com |
| Keystone Bank | 234 700 2000 3000 | contactcentre@keystonebankng.com |
| Parallex Bank | 0700 727 25539 or 0912 180 4317 | dataprotection@parallexbank.com |
| Polaris Bank | 0700-75932265, +234 806 988 0000, +234 1 4482100 and +234 1 2705850 | yescenter@polarisbanklimited.com |
| Premium Trust Bank | 07007736486 | contactpremium@premiumtrustbank.com. |
| Providus Bank | 0700776843 87 | businessconcierge@providusbank.com |
| Stanbic IBTC Bank | +234 700 909 909 909 | CustomerCareNigeria@stanbicibtc.com |
| Standard Chartered Bank | +234 1 280 2447, +234 1 461 9999 | clientcare.ng@sc.com |
| Sterling Bank | 070078375464 | customercare@sterling.ng |
| SunTrust Bank | 234 01-2802143 or 01-2802144 | helpdesk@suntrustng.com |
| Titan Trust Bank | 07000200200, 01-2265100, 01-2265129 | Contactcentre@titantrustbank.com |
| Union Bank | 01 2716816 or 07007007000 | customerservice@www.unionbankng.com |
| UBA | +234) 07002255-822, +234) 01-6319822 | cfc@ubagroup.com |
| Unity Bank | +234 7057323225-30, 09-8734331, 07080666000 | customercare@unitybankng.com or We_care@unitybankng.com |
| Wema Bank | +234-8039003700, send an SMS to 07051112111 | purpleconnect@wemabank.com |
| Zenith | 234-1-2787000 or | zenithdirect@zenithbank.com |
