Wema Bank Customer Care Number [Phone & Email]

Contact Us

• Help Desk

• +234-803-900-3700

• +234-01-277-7700-9

• 07000PURPLE (07000787753)

• [email protected]

• CHAT WITH US ON WHATSAPP – 09044411010

Scam Alert Tips

• Wema Bank will never ask for or require you to update details about your account by e-mail, including your password and PIN.
• Be sure to access our banking service through our secure sites, www.alat.ng and online.alat.ng.
• Do not share your bank account information, login details, password and Token (OTP) Codings with anyone.
• Don’t ever write your password, token (OTP) code, PIN, card/banking information or any other details in any place or share it with anyone via messaging, chat, SMS, e-mail or other means.
• Please immediately notify us via our helpline If you believe your credit bank account or card details have become compromised in any way and/or lost,.
• It is also possible to contact us via 0-7000-PURPLE, 080-3900-3700, or send an SMS to 0705-111-2111.

Guard Yourself

• Register your card details.
• Control the card’s activation via ALAT
• Make sure you enter your credit card information only on secure websites; make sure that the address starts with the letters ‘https’, and warrant that you can see a padlock that is unbroken in the address bar.
• Utilize a laptop, computer or other device by the most current security software.
• Beware of entering card information on computers shared by the public or in shared computer networks.
• Do not give access to your device, such as your mobile or computer, which is where your personal information are kept.
• Be sure to log out of your account after you have finished shopping and save your confirmation email as proof of the purchase.
• If you are unsure, If you are unsure, don’t be afraid to call the Bank to obtain more information.
• Make sure that your contact details and private information are current in the bank.

Avoiding Financial and Phishing Scams

“Phishing” refers to the process by which scammers send emails or texts that appear to come from your bank. They ask for your security details or click a link which allows them to gain access to your personal information. The scammers may ask that you change your BVN through sending you security data. Some emails and text messages induce you to download harmful software to help fraudsters gain account details as well as your cash. These messages could appear genuine and attempt to lure you into clicking an image, downloading something or opening an email.

Don’t sign in into Online Banking through a link within an email. You can either type the URL into the browser of your choice or make use of bookmarks.

Make sure you use only the official mobile Banking applications, e.g. ALAT. Download apps only via an official app store.

Be cautious when opening email attachments, links or text messages that you aren’t expecting or aren’t sure regarding.

Do not divulge security details as a response to text messages or emails or on any website that is accessible via a hyperlink within an email or text message. Banks won’t contact you to ask for money transfer to a different account; thus, do not respond to the messages. Make sure we have the most recent mobile number in order to be in touch if we notice any suspicious or unusual activity in your account.

Calls and emails from Wema Bank

• We could contact you to confirm the transaction at any time. We will, however.
• Don’t send, text or email you an email or text message that directs you directly onto your Online Banking log-in page.
• Never send a text or email soliciting you to confirm your information or passwords.
• Never send an email, text message or make a phone call asking for the card’s details or passwords, as well as PINs and OTP codes.
• Do not text or call for confirmation of a recent transaction (we might e-mail or phone).
• Don’t ever call you to instruct you what to do with the confirmation message.

Keeping Your Card and Card Details Safe

• Be sure to secure your PIN every time you’re together.
• Make sure you change your password immediately if you believe that anyone else could be aware of it.
• Do not use personal information and combinations simple to make up when selecting your pin.
• Make sure you choose a PIN, password or passcode that’s hard to figure out (for instance, don’t make use of something like “1234” or the date you were born)
• Don’t divulge your pin number to anyone.
• Beware of anyone who might hinder you while using your credit card at the store or at an ATM, even though they appear helpful.
• Get new cards processed and/or picked up at your nearest or main branch, if you find it convenient.
• New bank cards should be signed when you receive them, and you should store them safely.
• Don’t write your security details on your card in a way that anyone may be able to recognize.
• Don’t let anyone take your credit card in order to make an order
• Don’t give your credit card to anyone.
• Contact us immediately if you have a lost or stolen card.